Do you offer free shipping?
Yes! We offer free shipping on all orders over $59. Plus, if you place your order before 11 a.m. local time, we’ll ship it out the same day for even faster delivery.
Online Orders
Do you offer expedited shipping?
Yes, we do! Expedited shipping is available for $19 and typically arrives within 2-4 business days. If you need your order quickly, this is a great option to ensure a faster delivery.
What do I do if my item(s) arrives damaged?
We’re sorry to hear about any issues with your order! If your item(s) arrive damaged, please send us a photo of the damage along with your order number. Once we have this information, we’ll do our best to quickly send a replacement your way.
Can I cancel my order after it’s been placed?
We work hard to get your order to you as quickly as possible, which means our warehouse begins processing it almost immediately after you place it. Because of this speedy process, cancellations aren’t usually possible once your order has been placed. If you have any concerns about your order, please don’t hesitate to reach out […]
How do I use my reward points for a discount on my orders?
Reward points can be redeemed from the ‘Redeem Rewards’ section located on the Manage Rewards page within your account. Once redeemed, a coupon code will be generated which can be used on your next order. Please note that reward points must be redeemed prior to placing your order to apply the discount effectively. If you […]
How can I track my order and what does ‘fulfilled’ mean?
To track your order, you can find the tracking information in the order detail page within the My Account section of our website. Additionally, a tracking link is usually sent via email when your order is shipped; you may need to check your spam folder if you haven’t received it. It generally takes a day […]
When will my order arrive?
All orders are processed within 1 business day of being received. Please allow an additional 3-5 business days for your order to arrive to you. Expedited orders arrive in 2-4 business days. Tracking information is emailed to you once the package has left our warehouse.
How do you ship?
All standard orders are shipped via USPS and expedited orders are shipped via UPS.
How do I make a return?
Yes, we want you to be completely satisfied with your Vivazen experience! If you’re not happy with your purchase, you can return the unused portion of the product within 60 days for a full refund or exchange—no hassle and no cost to you. To get started, email us at info@feelgreatbotanics.com or contact support via this chat , and […]
Do you ship internationally?
Due to federal and state laws, we are only able to ship within the USA at this time.