By enrolling in the Vivazen® Subscription Program (the “Subscription Program”), the customer (“you”) agrees to these terms
and conditions (these “Terms”). Please read carefully. If you do not agree with these Terms, do not enroll or participate in the
program.

1. Eligibility: To participate in the Subscription Program, you must be a legal resident of the United States, reside in a state
where kratom is legally permissible to be sold and be at least 21 years old. By enrolling, you confirm that you meet these
requirements.

2. Program Overview: The Subscription Program allows customers to receive regular shipments of Vivazen® products at a
discounted rate, with additional discounts for continued participation and loyalty. The Subscription Program provides the
following benefits:

25% off Every Subscription: Enjoy a 25% discount off your regular product price on every subscription order.

Free shipping: Free shipping is included with every Subscription order.

Streak Bonuses: You may be eligible for additional one-month only discounts based on the number of consecutive
shipments you receive (referred to as “Renewals”). The streak bonus offers are as follows:

3rd Renewal: Receive an additional 10% off, for a total of 35% off your order.

6th Renewal: Receive an additional 15% off, for a total of 40% off your order.

9th Renewal: Receive an additional 20% off, for a total of 45% off your order.

12th Renewal: Receive an additional 25% off, for a total of 50% off your order.

Convenient Delivery: Subscription orders are delivered automatically every 30 days, based on your selected
subscription preference.

3. Discount Limitations: One-time Only Streak Bonus: The streak discount bonuses (3rd, 6th, 9th, and 12th Renewals) are available only once,
based on your consecutive Subscription orders.

Discount Combinations: The Subscription Program discount cannot be combined with any other promotions,
discounts, or special offers.

4. Payment & Billing: Billing Cycle: You will be billed for each Subscription order at the time of processing, which occurs every 30 days. The
payment will be charged to the payment method you provide at the time of enrollment.

Change of Payment Method: You can update your payment information anytime through your account. Failure to
update your payment information may result in a delay or cancellation of your order.

5. Cancellations & Modifications: Cancel Anytime: You can cancel your monthly deliveries at any time through your account or by contacting Vivazen®
customer service.

Modifications: You may modify the quantity or frequency of your Subscription deliveries. However, you will not be
eligible for streak bonuses if you change or skip a delivery.

6. Account Management: By enrolling in the Subscription Program, you will receive a Vivazen® customer account. You are
responsible for managing your account and ensuring that the shipping and billing information is accurate and up to date.

7. Shipping & Delivery: Shipping Terms: Free shipping is included with each Subscription order within the United States (legally permissible
states only). Orders are shipped according to the delivery preferences selected at checkout.

Shipping Delays: While Vivazen® aims to ship products promptly, delivery times may vary based on location and
shipping carrier delays. Vivazen® is not responsible for shipping delays once the product leaves our warehouse.

8. Returns & Refunds: Returns for Subscription orders are subject to Vivazen®’s standard return policy (Refund policy). If you wish to return
an item, please contact Vivazen® customer service for return instructions.

9. Price Changes: Vivazen® reserves the right to change the price of products in the Subscription Program at any time
and/or remove specific products from the Subscription Program at any time by providing written notice to you (email to
suffice). If the price of a product changes, you will be notified before your next shipment (with no less than 30 days’ notice)
and given the option to continue or cancel your subscription.

10. Program Termination: Vivazen® reserves the right to terminate or modify the Subscription Program at any time, with or
without notice. In the event of termination, you will be notified, and any remaining deliveries will be processed based on the
existing terms.

11. Limitation of Liability: Vivazen® is not liable for any indirect, incidental, or consequential damages arising from
participation in the Subscription Program, including but not limited to shipping delays, failure to receive a product, or loss of
discounts due to failure to comply with program terms.

12. Additional Terms: By signing up to the Subscription Program, you acknowledge and agree to be bound by the terms and
conditions of Vivazen®’s Terms of Use (Terms of Use | Vivazen) and Vivazen®’s Privacy Policy (Privacy policy). Loyalty points
and the Subscription Program cannot be combined and/or used for the same purchase.

13. Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the state of
Delaware, without regard to its conflict of law principles.

14. Contact Us: For any questions, concerns, or to manage your account, please contact Vivazen® customer support at
info@vivazen.com