If you are experiencing difficulties logging into your account, there are a few steps you can follow:
- Check your email for an account activation email or a password reset link. We often send these to assist with account access issues. Ensure to also check your spam folder.
- If you recently attempted to log in and faced issues, we may have automatically sent you a reactivation or password reset link. Please use the provided link to reactivate your old account or to reset your password.
- If you still can’t access your account or have not received any emails from us, a new activation email may be necessary.
In some cases, if you do not recognize the account or suspect an error, you may ignore the communications if you have not created an account with us before. However, if issues persist and you are sure the account is yours, follow up on the provided links and instructions from our emails to regain access.